The Story Behind the “Shiny Shoes” Bus
14 May 2026
If you’ve ever spotted the “Shiny Shoes” bus out and about and wondered where the name came from – it’s Russell.
Nearly 10 years ago, Russell arrived for his first day volunteering with polished shoes and a determination to make a good impression. The nickname stuck, and so did he.
Today, Russell volunteers two days a week as a driver, helping clients get to appointments, rehabilitation and other essential outings across the community.
For Russell, the role is all about connection.
“A lot of people are lonely, and they just want to chat,” he says.
With years of experience working with people, Russell is naturally friendly and quick to strike up a conversation. He focuses on making every trip as comfortable as possible – helping clients in and out of the car, explaining the journey and simply taking the time to talk.
“As long as you don’t rush them, show respect and make them feel safe, they relax.”
Over the years Russell has received ten compliment letters from clients, something he attributes to patience, empathy and building rapport.
For many clients, the trip itself becomes something to look forward to.
“They enjoy the drive. It’s not just about getting somewhere – it’s about getting out and having a chat.”
Over time, Russell says he has developed a deeper understanding of the challenges many older people face – particularly loneliness, loss of independence and declining health.
“You learn a lot in this job,” he says. “A lot of people are on their own and they really look forward to getting out.”
He believes small things can make a big difference – taking the time to listen, helping someone safely into the car or simply making them feel comfortable and respected.
Outside St George Community, Russell is also a Lifeblood donor and recently reached his tenth blood donation – another way he continues to give back.
“If you like driving, like people, and like being part of a good team, it’s very rewarding,” he says.
Read More Volunteer Stories
→ From Office Volunteer to Overnight Carer: Nerine’s Story
→ Helping Clients Stay Connected: Christine’s Story
→ Behind the Scenes Support: Derrick’s Story
→ 20 Years of Giving Back: Viv’s Story
→ Still Giving Back at 88: Bert’s Story
