While Individual Transport drivers are out on the road supporting clients face to face, Alan and Marija are working quietly behind the scenes to make sure every journey runs as smoothly as possible.

Between them, Alan and Marija bring almost 20 years of experience to St George Community. They are widely known for their calm, steady approach – particularly on the days when everything changes at once.

The engine room of Individual Transport

Alan and Marija’s work goes far beyond scheduling vehicles or plotting routes. Every day, they coordinate changing appointments, manage last-minute curve balls, respond to delays, match drivers to clients’ individual needs, and communicate constantly with both drivers and clients as plans shift throughout the day.

Their role requires deep knowledge of the service, strong relationships with drivers, and an ability to think several steps ahead – all while remaining reassuring and responsive to clients who may already be feeling anxious or unwell.

Calm under pressure

When a hospital appointment runs late, traffic disrupts a schedule, or a client needs extra time or reassurance, Alan and Marija are already recalculating routes, reshuffling runs and keeping everyone informed.

Much of this work happens quietly in the background, but its impact is significant. Thoughtful planning reduces stress for clients, supports drivers on the road, and helps ensure every journey is handled safely, respectfully and with care.

Every journey matters

Individual Transport is a team effort. From drivers providing hands-on support on the road, to dispatch staff coordinating complex schedules behind the scenes, each role plays a part in helping clients maintain independence, dignity and connection.

Alan and Marija’s work may not always be visible, but it underpins every successful journey – quietly keeping the service moving, one carefully planned run at a time.

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