Behind the First Call – Meet Our Onboarding & Client Support Team
24 July 2025
Clients come to St George Community for many different reasons – a referral from a hospital or GP, a friend’s recommendation, or simply after seeing one of our vehicles in the community. But no matter how the connection begins, most journeys start with a phone call.
That first call is often the beginning of something meaningful – a conversation that opens the door to new support, social connection, and greater independence. At the heart of that experience is our dedicated onboarding and client support team: Sandeep, Razia and Angie.
Together, they manage new referrals, coordinate services, and guide clients through the first steps of accessing aged care or NDIS support. With more than 35 years of combined experience, their approach is always person-centred: listen first, offer clear information, and treat everyone as an individual.
👤 Meet the Team
🧩 Sandeep – NDIS Team Leader
With over 15 years’ experience in the disability sector, Sandeep leads our NDIS services with warmth and insight. He helps clients navigate their plans, understand their goals, and get the right mix of support.
👉 Read Sandeep’s story
📞 Razia – Service Delivery Officer
Razia brings 11 years of expertise in aged care and service coordination. She’s the detail expert who ensures records, referrals and funding are spot-on — so clients get the support they need.
👉 Read Razia’s story
🖇️ Angie – Service Delivery Officer & NDIS Admin Support
Angie works across aged care and NDIS services with calm compassion and sharp organisation. She helps onboard new clients, builds rapport, and ensures the experience is smooth from day one.
👉 Read Angie’s story
While their roles may be behind the scenes, the impact Sandeep, Razia and Angie make is front and centre for the clients and families they support.
Every phone call, registration, or service agreement is approached with care – not just as an administrative task, but as an opportunity to offer clarity, connection and confidence.
Whether it’s ensuring the right funding is applied, supporting someone with mobility needs, or simply making sure a client understands what to expect, this team works together with one goal in mind: to make every person feel heard, valued, and supported.
As a team their knowledge runs deep – but it’s their kindness and people-first approach that truly set them apart.
Want to get in touch or learn more about how we can support you or a loved one?
📞 Call (02) 9585 3000 or contact us online
