Important Information About the New Aged Care Act
29 May 2025
Some important changes are taking place in aged care – and we want to ensure you’re informed and prepared.
The new Aged Care Act will commence on 1 November 2025, and all approved providers must meet new standards and legal requirements under this Act.
📝 What’s Changing?
One of the key changes is the introduction of a Statement of Rights, which replaces the old Charter of Aged Care Rights.
✍️ What You Need to Do
The Australian Government has mandated that all aged care service providers must give clients a copy of the Statement of Rights.
We are legally required to ask you to review and sign this document.
It outlines your entitlements when receiving aged care services, including your right to:
- Independence and choice
- Fair access
- Respect for privacy
- Safe and high-quality care
- Support to stay connected with your community
- Raise concerns without fear of reprisal
✅ Transport Services Will Continue as Normal
Your bookings and transport arrangements will continue as normal. This update is purely about ensuring your paperwork is current and compliant under the new legislation.
📧 Look Out for an Email from BoldSign
Our goal is to provide every client with a copy of the Statement of Rights by email OR when travelling in our vehicles.
If we have your email address, you will soon receive a secure link from BoldSign to review and sign the document online. The signing page looks like this:
🛡️ What is BoldSign?
BoldSign is a secure and trusted platform used for electronic document signing. It meets Australian privacy and e-signature laws and makes signing fast, simple and safe.
You will be able to review the document and sign it digitally with just a few clicks.
🔐 Your Privacy is Important To Us
We take your privacy seriously. Whether you sign online or in person, your personal details are handled securely and in line with Australian privacy laws.
📌 Prefer a Paper Copy?
No problem! You can:
- Collect a copy from your driver or carer when travelling with us
- Return it to a driver, drop it off at our Mortdale office, or post it back
- Visit our office to view and sign the Statement of Rights in person
- Download a copy of the Statement of Rights from our website here, which you can print, sign and return to us
💬 Need Help?
If you need support to complete the form, or want to update your contact details, we’re here for you.
📞 (02) 9585 3000
✉️ info@stgct.org.au
📍 Visit us: 1/29–33 Pitt Street, Mortdale, NSW, 2223
🌐 Further Information
Further information on the Aged Care Act and the Statement of Rights can be found on the (Older Persons Advocacy Network) OPAN Website or by calling 1800 700 600.
