Lisa has been part of St George Community for nearly 16 years. With a background in aged care nursing, she brings experience, warmth and a deep understanding of what it means to support people with dignity.

A path to community transport

After years working in nursing homes, Lisa was looking for a role where she could provide care in a more personal, respectful way. When her husband handed her a small newspaper advertisement that read “Drive older people to their appointments”, she took a chance. She rang on a Thursday, interviewed on Friday, and walked out with a start date.

What the role really involves

Lisa’s role goes well beyond driving. Like all Individual Transport drivers, she helps clients in and out of vehicles, offers a steady arm when needed, adjusts pickups for mobility limitations, and reassures clients who may be anxious or unwell.

“You become a familiar face — almost like a friend or family member.”

A memorable moment

One moment Lisa will never forget happened more than a decade ago, when she was driving a Christmas outing for a social group. Diane, a client at the time, suddenly realised the historic property they were visiting was the very school she had attended as a child. On a whim, Lisa turned the bus around, and Diane was reunited, by pure chance, with her former teacher, Sister Mary.

“It felt like a miracle,” Lisa says. “If I hadn’t turned that bus around, it never would have happened. It was an incredible, emotional moment and one I will never forget.”

“When someone tells you they’d be lost without this service, you know you’re doing something that truly matters.”

Every journey matters

For many clients, Individual Transport is about more than getting from A to B. It’s about feeling safe, supported and known. Lisa’s steady approach — and the relationships she builds over time — help clients maintain independence and confidence, one journey at a time.

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