2025 Client Satisfaction Survey Results
8 September 2025
More than 200 clients took part in our 2025 Client Satisfaction Survey, sharing their experiences with St George Community. The results show high levels of satisfaction, and valuable feedback to help us keep improving.
Overall Satisfaction (What You Told Us)
The results are overwhelmingly positive:
- 96% of clients would recommend our services
- An average satisfaction score of 4.8 out of 5
- Over 90% rated our staff as Very Good or Excellent
What Clients Value Most
Clients told us they value:
- Friendly, caring drivers & carers who go above and beyond
- Reliable and safe transport that gives confidence and peace of mind
- Helpful office staff, with 94% rating them Very Good or Excellent
- Social connection & companionship, with outings helping to reduce isolation
Feedback Themes
Clients also provided constructive feedback, with common themes including:
- Pick-up times and travel duration
- Comfort on longer trips
- Affordability once meals and extras are added
- Clearer communication with emails
- More hard-copy newsletters
- Name tags on outings to make socialising easier
We’re grateful to everyone who shared their feedback. Your insights help us celebrate what we do well and focus on areas where we can improve – making sure we continue to deliver better support and stronger connections for our community.
Although the 2025 Client Satisfaction Survey has now closed, we are always listening and value your feedback. You can share your thoughts with us anytime through our Feedback Page, which includes an anonymous option.
