Contact Us


02 9585 3000



1/29-33 Pitt Street

Office Hours:

8am to 5pm - Monday to Friday

Online Enquiry

* Required fields

Compliments, Complaints and Suggestions


We want to provide the best service we can and will always be pleased to hear feedback from you.  Any suggestions or complaints give us a chance to improve so please feel free to talk to our team. You can call us on 9585 3000 or email us on


If you feel your rights are not being respected or if you have any other complaint or concern about the services you are receiving you can try any of the following:

  • you can make an informal complaint by discussing the situation with the Team Member concerned – this may lead to a quick resolution of the difficulties;
  • if the above is not appropriate or fails to sort out the problem you can contact a Manager or the Executive Officer;
  • If you feel uncomfortable about speaking of your concern speak to a friend who could speak on your behalf; and
  • A satisfactory result would be desired within two weeks of complaint being made.

If you aren’t happy with how we work with you and the result of your complaint you can speak to:


Aged Care Services:

Aged Care Complaints Comissioner, GPO Box 9848 SYDNEY NSW.

Freecall 1800 550 552. (Note: mobile phone users may incur charges).

Fill in their online complaint form at


Disability & Community Services:

Community Services Division, NSW Ombudsman’s Office, Level 24, 580 George Street, Sydney NSW 2000.

Phone (Freecall): 1800 451 524 (Note: mobile phone users may incur charges).

Fill in their online complaint form at or email


NDIS Services:

Contact the National Disability Insurance Agency by calling 1800 800 110, visit one of their offices in person, or go to for further information.


These are free and confidential services that can assist you in working through any complaints or concerns about the service you are receiving.