Contact Us


02 9585 3000



1/29-33 Pitt Street

Office Hours:

8am to 5pm - Monday to Friday

Online Enquiry

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Compliments, Complaints and Suggestions


We want to provide the best service we can and will always be pleased to hear feedback from you.  Any suggestions or complaints give us a chance to improve so please feel free to talk to our team. You can call us on 9585 3000 or email us on


If you feel your rights are not being respected or if you have any other complaint or concern about the services you are receiving you can try any of the following:

  • You can provide feedback anonymously by calling or writing to us and indicating that you do not want to be identified;
  • you can make an informal complaint by discussing the situation with the Team Member concerned – this may lead to a quick resolution of the difficulties;
  • You can click here which will take you to survey monkey where you can provide your compliment, complaint, or suggestion;
  • if the above is not appropriate or fails to sort out the problem you can contact a Manager or the Chief Executive Officer;
  • If you feel uncomfortable about speaking of your concern speak to a friend who could speak on your behalf; and
  • A satisfactory result would be desired within two weeks of complaint being made.

If you aren’t happy with how we work with you and the result of your complaint you can speak to:


Aged Care Services:

Aged Care Quality and Safety Commission

Phone: 1800 951 822 between 9 am and 5 pm weekdays (free call from landlines)

If you need an interpreter, you can ask them to arrange one when you call.

Online: Complete the Online Complaints Form

Letter: Write a letter to:

Aged Care Quality and Safety Commission

GPO Box 9819, Sydney NSW 2000


Disability & Community Services:

Community Services Division, NSW Ombudsman’s Office, Level 24, 580 George Street, Sydney NSW 2000.

Phone (Freecall): 1800 451 524 (Note: mobile phone users may incur charges).

Fill in their online complaint form at or email


NDIS Services:

National Disability Quality and Safeguards Commission  (NDIS Commission)

Phone: 1800 035 544 (free call from landlines) or

Online: Complete the Complaint Contact Form


These are free and confidential services that can assist you in working through any complaints or concerns about the service you are receiving.