02 9585 3000
1/29-33 Pitt Street
MORTDALE, NSW 2223
8am to 5pm - Monday to Friday
Compliments, Complaints and Suggestions
We want to provide the best service we can and will always be pleased to hear feedback from you. Any suggestions or complaints give us a chance to improve so please feel free to talk to our team. You can call us on 9585 3000 or email us on AskUs@stgct.org.au
If you feel your rights are not being respected or if you have any other complaint or concern about the services you are receiving you can try any of the following:
If you aren’t happy with how we work with you and the result of your complaint you can speak to:
Aged Care Services:
Phone: 1800 951 822 between 9 am and 5 pm weekdays (free call from landlines)
If you need an interpreter, you can ask them to arrange one when you call.
Online: Complete the Online Complaints Form
Letter: Write a letter to:
Aged Care Quality and Safety Commission
GPO Box 9819, Sydney NSW 2000
Disability & Community Services:
Community Services Division, NSW Ombudsman’s Office, Level 24, 580 George Street, Sydney NSW 2000.
Phone (Freecall): 1800 451 524 (Note: mobile phone users may incur charges).
National Disability Quality and Safeguards Commission (NDIS Commission)
Phone: 1800 035 544 (free call from landlines) or
Online: Complete the Complaint Contact Form
These are free and confidential services that can assist you in working through any complaints or concerns about the service you are receiving.